Feature Requests

When an order is merged on Linnworks currently replyco shows the original single order with no information and *** instead of showing the parent order it has been merged into with all the details and tracking information. It would be great if replyco could automatically check the audit trail and link this up and show it's a merged order and the correct info to save hunting for it.

Currently when clicking reauthorise on outlook it just logs into whatever was already logged in on your computer even if it doesn't match the email you're trying to reauthorise. There is no "accept" button or confirmation. This then causes a mass of emails to duplicate as if they are part of that account when they aren't and there is no way to pause the sync until it's corrected or reauthorise again without customer supports help.

Currently there is no support over weekends. When something big happens like all integrations going down there is no way to get in contact with anyone to fix something in an emergency.

Please make WhatsApp message templates available through Replyco, so we can continue messaging customers even after the 24-hour response window has passed. Currently, messages sent beyond this window are not delivered to customers.

I’m glad that the CC and BCC functions are already available. It would be great if the admin settings allowed defining a default CC or BCC recipient to whom replies to a ticket would always be automatically sent in CC or BCC. Thank you.

To be able to edit the ticket subject, and instead of it being the subject that the customer puts in the email, to be able to put order number and name or other keywords to make the ticket easily recognisable

When transforming chats into tickets the chat remains open, having the tick button to close the chat on ticket creation would be helpful and save time.

It would be great to have all the customer communication inb the same inbox. Customers often change from one communication channel to the oter e.g. starting with E-Mail, then send additional questions and fotos by WhatsApp. It would be very helpful to have all that in one inbox and be able to combine it to a single ticket

An ability to create a company's knowledge base for buyers OR/AND employees. So it could be available via Replyco (for users) and via article links (for buyers).

Be able to send customer satisfaction survey link to resolved tickets.