Amazon Seller Notes
We regularly leave seller notes and it would be really useful if these could be pulled in to replyco for returning customers
A new button to open next unread ticket (inside a ticket)
This functionality would allow switching to a next unread ticket from within the ticket.
Amazon Returns & Refunds (+ A-Z Claims)
Returns / Refunds & A-Z claims for Amazon integration.
Templates feature available for messgesmesages in Messenger and Widget
Would like the templates available when replying to messages in Messenger and Widget
Continuous scroll in ticket thread
Allowing the entire message thread to be read without the need to click a button to load older messages. We are finding people are missing important historical messages when they fail to spot this link. It seems entirely unnecessary and can lead to problems when cases are not fully read.
Show user icon (ticket list) when someone is already viewing a ticket
Ability to see who's viewing a ticket directly from the tickets list.
Default filter view - Not Resolved
Our users always have to select "Not Resolved" when they log in. Can we have a way to set this up as a default view so the users don't keep having to set "Not Resolved" every time they log in?
Option to "Save" Filters
An option to save filters by tags/marketplace/etc and have them show on the dashboard (like the labels do) would be very helpful for teams like ours who have several different members working on refunds, negative reviews, amazon questions etc. What would be most helpful, an option to exclude certain tags and save the filter.