Delete/Archive/Shooze Icons on ticket list
Implement archive/snooze/delete/mark as read icons on ticket list ( simillar to gmail)
Automation of replies
Bots assisting to chat Automation of product recommendations Ability to automate questions into answers like “wheres my order”, and pull tracking from Linnworks or Woocommerce
LiveChat - Continuous ping for new messages
Currently the sound of the arriving message is being played only once. It is quite easy to miss it. The idea is - to add a setting of continuous ringing if there are any unread/unanswered instant messages.
New Dashboard report - % of tickets/sales.
The report that shows what products produce the most tickets based on a percentage of sales instead of just raw number of tickets submitted. In other words, the ability to see what items have the most “issues” by having a % of tickets/sales for each product and be able to sort by that % to see which products are causing the most tickets to be generated.
Ability to assign / change user (Instant Messages Tab)
Add an ability to assign or change users inside the Instant Messages tab.
Ability to translate text automatically to a preferred language (and vice-versa) at the point of opening a ticket, without having to click the "Translate" button.
Ability to send automatic feedback messages to the customer who doesn't have any open case. As well as being able to send automatic template if for example someone from Amazon DE and doesn't have any open case, send german feedback message.
Remove the need to click to expand every message in a thread
The time needed to read though an entire thread is significantly increased by the current requirement to expand each message by clicking on it. Especially when reading messages in text only format, this seems to be unnecessary and time consuming. Maybe this could be a per user option if some users prefer the all collapsed view that is currently standard (possibly useful if only one agent is dealing with any given case and they are already familiar with the case history).