Product details listing link
Within the product details a link to the listing so customer service can see the listing the customer is asking about
Parcel tracking link on eBay cases
When sorting out a eBay return request to enable to see if the parcel is on the way back have the shipping tracking tracking have a live link
copy button option
is it possible to add copy button option with order id and tracking id just like it show with email option
Invoice download without saving it
Would like the invoice download option to enable a download and attach to message without needing to have a copy on the computer. As we are looking at using external customer service who can’t save any files on their computers.
Delay message sending by default
Ability to set up the system such so that all messages are automatically delayed by default.
Continuous scroll in ticket thread
Allowing the entire message thread to be read without the need to click a button to load older messages. We are finding people are missing important historical messages when they fail to spot this link. It seems entirely unnecessary and can lead to problems when cases are not fully read.
Show user icon (ticket list) when someone is already viewing a ticket
Ability to see who's viewing a ticket directly from the tickets list.