Improved "Compose Email" text editor
A new text editor with the following improvements: First letter capitalisation in a sentence Auto-correct from "i" to "I" Spell-checker Other features that are available in rich text editors such as Gmail / Outlook
Ability to remove a customer from a workflow so that they don't receive any further automated emails
Use case: As an example, let's say we have 3 follow up emails when a customer buys our product. after purchase asking if the customer has received the product asking for a review. After the second email some customers are complaining about the product and in this case, it would be great if we could remove them so they don't receive the 3rd email where we ask for a review. Arguably the best way to achieve this would be to add a field where we could enter their order ID into a blacklist either for this 3rd email sequence or forever.
Delay or schedule sending messages
Ability to delay sending a reply with the following features: Specify delay period (in minutes) Ability to edit / cancel response
Search by tracking number
I was surprised that we cannot locate a ticket by tracking number - this would be very useful.
Live Links To Linnworks Orders
It would be great to have a clickable link on a customers email to their Linnworks order
Ability to translate text automatically to a preferred language (and vice-versa) at the point of opening a ticket, without having to click the "Translate" button.
When we are busy in other web page tabs, if a new ticket appears, play a little sound or give a windows notification etc.