Feature Requests

At this moment we have the #linnworks_order_id# tag, but it would be great to add some more tags related to Linnworks, like #linnworks_secondary_reference#.

It would be great if the rules could add the action to limit tickets to having only one label at a time. This will ensure better organisation by preventing multiple overlapping labels from being applied to a single ticket.

Currently, we can see only 5 Labels per page under the Dashboard > Labels section. We would like to have the ability to download the CSV file with all the data from the Dashboard > Labels section to work with them more easily.

Currently, the list of currencies in the eBay refund interface is unordered, which can make finding a specific currency challenging. We would like an option to sort the currency list alphabetically during the eBay refund process. This will streamline the refund workflow and make it easier for users to locate the required currency efficiently.

Currently, certain metrics in the Dashboard > Overview - such as "Average Response Time" and "Average First Response Time" - are calculated based on calendar hours. We would like to enhance the flexibility of these metrics by adding an option for users to choose between "calendar hours" or "working hours" as the basis for these calculations. This feature would allow users to view metrics that more accurately reflect their working hours, providing clearer insights and helping teams better understand their response efficiency within active business periods.

This feature will introduce keyboard shortcuts for frequently-used buttons, such as "Respond," "Translate," and "Translate and Send." The shortcuts aim to streamline workflows by reducing the need for manual clicking, allowing users to respond to messages faster and enhance overall efficiency.

We would like to have the ability to automatically assign custom fields to certain types of tickets, with a rule that automatically marks these tickets as resolved once specific conditions are met.

Created based on the customer feedback. We would like to have a separate column for buyer names in the Tools > Orders section.

We would like to be able to directly reply to feedback in the feedback section, and for this to be reciprocated on the actual channel for Amazon and Ebay.

Currently, we already have the Custom Shipping links functionality that allows users to make plain text tracking numbers clickable by creating "rules" for each Shipping Service that has a static part and a dynamic part that is being replaced by a tracking number). Based on the same logic, it would be great to have Custom Order Links. For example, with just one click you could open a new tab with a relevant order page in any external software, like SellerCloud (the final link has a static path and only order numbers are dynamic).