AI suggested responses
Learn through keywords what templates are generally use and suggest templates for the agent to use.
The Knowledge Base feature
An ability to create a company's knowledge base for buyers OR/AND employees. So it could be available via Replyco (for users) and via article links (for buyers).
Ability to see images from eBay cases in each case
At the moment, when a buyer adds images to a case (INR or return) I have to go into the eBay page to see them. It would be easier if the photos were shown with the case.
Would it be possible to have a Desktop Notification in Chrome at the bottom right of the screen as in Reply Manager/eDesk? New incoming tickets can be missed if on another tab
In addition to the button to create a new message to a customer, it would be really helpful to have the option to create an internal message for issues that the team needs to handle.