Access to Facebook Posts/Comments
Add an ability to respond to Facebook page posts and/or comments.
"Days in transit" feature
Ability to see "days in transit" information under order details section.
LEAVING TICKET UNREAD
When clicking into an unread message, and the user takes no action and leaves the ticket, there should be an option to automatically keep that ticket unread instead of clicking unread every time, like in edesk. So as default every ticket remains unread unless you take action on the ticket.
Auto Sync Notes with Linnworks
Instead of manual button to sync notes with Linnworks. Replyco automatically syncs them if a ticket is connected to a Linnworks order. (Or a per account option to allow this feature if required.)
BUG: Logged out during tickets
About 4 - 5 times per week I am logged out whilst I am doing my tickets. It routes me to the sign in page, and then the tickets list not the ticket page I was on. So then I have to try and find the ticket I was working on which is frustrating.
Auto-translate the Subject Field on the Ticket List to the user's native language
To help with prioritising tickets, it would be useful to either translate the subject on the ticket list to the users native language or alternatively do the translate on mouseover.