Replyco
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Feature Requests
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Feature Requests

Copy-Function in Direct Messages in the App
Currently in the ReplyCo iOS App it is not possible to copy text from direct messages. For normal tickets this basic functionality works, but not for direct messages at the moment it would seem.
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App Features
Option to Set Default CC and BCC Addresses
I’m glad that the CC and BCC functions are already available. It would be great if the admin settings allowed defining a default CC or BCC recipient to whom replies to a ticket would always be automatically sent in CC or BCC. Thank you.
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App Features
Edit Subject on an existing ticket
To be able to edit the ticket subject, and instead of it being the subject that the customer puts in the email, to be able to put order number and name or other keywords to make the ticket easily recognisable
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App Features
Unified Customer Communication View
It would be great to have all the customer communication inb the same inbox. Customers often change from one communication channel to the oter e.g. starting with E-Mail, then send additional questions and fotos by WhatsApp. It would be very helpful to have all that in one inbox and be able to combine it to a single ticket
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App Features
The Knowledge Base feature
An ability to create a company's knowledge base for buyers OR/AND employees. So it could be available via Replyco (for users) and via article links (for buyers).
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App Features
Customer Satisfaction Survey
Be able to send customer satisfaction survey link to resolved tickets.
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App Features
Add the excluding options in the Merging feature
Based on customer feedback. It would be highly beneficial to add an exclusion option to the Merging feature. This would allow users to specify certain customer email addresses that should not be automatically merged, providing more control over how tickets and conversations are managed. This addition would help prevent confusion and ensure important communications remain separate when needed.
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App Features
Show a "Case" sign in the Ticket list
Currently, we can see only the Attachments, Notes and messages count in the ticket list, without opening a specific ticket. It would be very useful to see also which ticket has a related eBay Case without opening a ticket.
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App Features
Assign a ticket to multiple agents
It would be helpful if you could assign a ticket to two agents who would then work on a case together. This is already possible in direct messages, but not in normal tickets.
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App Features
Include notes in global search
A new feature that would allow searching notes via global search.
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App Features
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