Welcome to our AI Writing Assistant – the ultimate tool for enhancing your customer communication. Leveraging cutting-edge AI technology, this feature allows you to craft tailored messages with ease. From simplifying complex ideas to refining tone and formality, it’s your key to impactful interactions. Discover how AI can transform your customer support experience with a single click:

With AI Writing Assistant, you have the power to tailor your messages precisely to your audience’s needs, whether it’s for chat conversations or ticket responses.

But that is not the only improvement of our Reply Box. We’re excited to announce that our translation services now harness the power of AI, too. This upgrade ensures more accurate and efficient translations, enhancing your global customer interactions.

Step into the future of communication with AI Conversation Summaries. Designed to make interactions smoother, this feature simplifies complex exchanges into easy-to-understand summaries, giving users better understanding and productivity. Let’s explore further how it can improve your communication experience.

Our AI Conversation Summaries feature seamlessly integrates with both chat conversations and tickets. By analyzing the last 15 messages, encompassing both incoming and outgoing interactions, it generates a comprehensive summary of the conversation. Users can initiate the summary generation process with a simple click on “Generate Summary.” Once created, the conversation summary can be conveniently viewed within the chat or ticket interface, or directly from the ticket list by hovering over the ticket subject.

But that is not all. We also display a number of uncovered messages. This ensures you always know if your summary is up-to-date, giving you peace of mind.

In conclusion, AI Conversation Summaries revolutionize communication by condensing complex exchanges into digestible insights. Whether managing chat conversations or tickets, this feature offers invaluable clarity and efficiency.

Dive into seamless support management with AI Ticket Categorization. This innovative feature redefines ticket organization by offering a list of pre-created AI categories. Say goodbye to manual sorting and hello to streamlined efficiency.

AI Ticket Categorization dynamically organizes incoming tickets by analyzing message content patterns. Upon each new message arrival, the system scans tickets to identify recurring topics. Users can use our pre-created AI categories or create their own. These categories, marked with a gradient color scheme, resemble labels on the ticket list. Accessible under the Smart Filters section, they function similarly, directing users to a dedicated ticket list by clicking on a category.

Effortlessly organize tickets based on recurring themes, enabling effective task prioritization and exceptional customer support.

Gain control over your AI features with customizable settings located under Tools => AI Settings. Tailor the functionality of AI Conversation Summaries and AI Ticket Categorization to suit your company’s unique needs and preferences.

AI Conversation Summary Options:

AI Categorization Options:

The AI Categorization Options also offer two additional tabs for your category management:

The first tab, located at Tools => AI Settings => Categories, provides a comprehensive list of existing categories. Here, users have the autonomy to delete, edit, or create new AI categories according to their requirements. The chosen category names dictate which ticket topics are seamlessly organized under each category, thanks to the AI’s intelligent categorization. It’s like magic!

The second tab, AI Customers Blacklist, serves as a safeguard against unwanted categorization. This tab allows users to manage email addresses whose tickets will be excluded from AI categorization. Users can easily edit existing entries or add new ones to ensure precise categorization tailored to their needs.

The AI Settings section offers users powerful tools to customize and optimize their AI features according to their unique support needs. With options to control AI Conversation Summaries, AI Ticket Categorization, and manage AI Categories and customer blacklists, users can fine-tune their support workflow for maximum efficiency and precision.

We're excited to announce the latest upgrade to your e-commerce toolkit: the Shopline Integration.

This powerful integration ensures a seamless flow of Shopline orders into Replyco, intelligently matching them to buyer correspondence. Keep up-to-date with instant notifications about buyers and orders, providing your customer support team with the precise data needed for efficient and professional interactions.

Take your customer support game to the next level with the strategic edge of Shopline Integration.

The wait is finally over! Experience a game-changing shift in customer support with our brand new WhatsApp Integration. This cutting-edge integration allows you to communicate seamlessly with your customers, providing a delightful experience on a platform they already use and love. Imagine having the ability to engage in direct, real-time conversations that are not only personalized but also dynamic, adapting to the unique needs of each customer. This transformative approach ensures that your customer assistance goes beyond the ordinary.

By incorporating the capabilities of one of the world's most beloved messaging apps, you open the door to a plethora of opportunities. Picture boosting your sales effortlessly, thanks to the convenience and accessibility offered by this popular platform. Your customers will be not just satisfied but truly delighted with the seamless communication and support they receive.

This integration is more than just a feature; it's a catalyst for unparalleled success. As you harness the power of WhatsApp, you're not just meeting expectations – you're propelling your business to new heights. Take advantage of this game-changing tool to ensure your business stands out, keeps customers engaged, and achieves unprecedented success in the dynamic world of customer interaction.

Introducing Enhanced In-Ticket Logs for Order Actions – a noticeable upgrade to our existing system. Now, alongside user interactions, you can precisely track order-related activities.

New Actions to be logged:

Streamline investigative processes with detailed order action timestamps and make informed decisions by understanding the exact sequence of order interactions.

With this enhancement, Replyco ensures your team has the tools to uncover insights and maintain seamless customer support.

Say goodbye to limitations and hello to flexibility with our latest update—introducing the new OR condition for Auto-Responder rules. We understand that every customer interaction is unique, and your responses should reflect that.

Complex Rules, Less Effort: Create sophisticated rules without the complexity. The new OR condition simplifies the process, allowing for greater customization without additional effort.

Tailored Responses: Respond to diverse scenarios with precision. Whether it's addressing different customer segments or handling varied issues, the OR condition ensures your responses are perfectly tailored.

Revolutionize your feedback management with Replyco's latest enhancement – the Feedback Notification System. We've taken our Feedback module to new heights, ensuring you stay ahead of the curve in monitoring and addressing customer feedback.

Unread Negative Feedback Badge: A glance at the left-hand side menu reveals a real-time count of unread negative feedback, putting critical information at your fingertips.

Customizable Notification Settings: Take control of your feedback alerts with our new Notification Settings. Tailor your preferences for Neutral/Negative feedback notifications, choosing between email, mobile app push, or browser notifications.

In the fast-paced world of eCommerce, timely feedback management is non-negotiable. The Feedback Notification System ensures that you not only see but respond promptly to critical feedback, turning potential negatives into positive resolutions.

Upgrade to a more responsive and informed feedback strategy. At Replyco, we empower you to navigate the feedback landscape with confidence.

In our ongoing effort to simplify and enhance your automation experience, we're excited to introduce an addition to our Advanced Weekday & Time Picker – Seamless Extended Schedule Ranges in Auto-Responders. This feature is designed to eliminate complexity and boost efficiency in your automated responses.

Gone are the days of creating multiple rules for extended schedules. With this addition, you can effortlessly set responses for complex scenarios like "Friday 17:00 to Monday 8:00" with a single rule, streamlining your automation strategy.