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Some days we just need a little more time or a gentle reminder for another day. That's why we've added Message Snooze.
Much like the snooze button on your alarm clock (or phone), Snooze enables you to delay taking action without fully dismissing a notification.
Snooze can be used in a couple different ways:
- It allows you to temporarily delay a response and remove it from your inbox until you're ready to get back to it.
- It can also be a great tool for setting message reminders.
For example, if you want to follow up on the status of an inquiry, you can set it to snooze for three days. At the end of the third day, the email will appear in your inbox as needing a response and you'll know you need to address it.
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Users can now view customer data from a dedicated tab, making it easier to search and locate past interactions, messages and orders.
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Our new eBay Cases section allows users to easily manage and process eBay returns / refunds from their Replyco account.
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Ability to store, upload and access saved shipping labels — no more having to create a new one each time.
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The ticket changelog with user details allows you to see any activity on a ticket (for instance, who has viewed or taken action on it).
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In order to view shipping or delivery status, users can now click on the tracking number and be taken directly to the courier’s website — no more having to copy / paste tracking info!
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The Orders tab consolidates all orders under one roof along with related tickets. Users can filter by order number, account, purchase date, creation date, etc.
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The Account Integration Name can now be viewed in Order Details.
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Any item’s unique Linnworks SKU will now show up in the Order Details screen.
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