Get a 360-degree customer engagement view by automagically matching your incoming customer messages with ChannelAdvisor order data.
We are delighted to announce our long-awaited integration with ChannelAdvisor, a publicly traded eCommerce company that allows you to manage your product data, channels, sales, inventory, and orders — all while tracking your performance and growing your business.
With our new integration, ChannelAdvisor customers are now able to create a seamless, coordinated customer service experience without having to switch between ChannelAdvisor and Replyco screens.
To integrate your ChannelAdvisor account, simply log in to your account and click on
+Add Integrationsat the top right of the app.
Gone are the days when you had to go to eBay to cancel, return, or refund an order. From now on, you will be able to do all of that directly from Replyco.
Buttons can be found under the Order Details screen (as shown on the screenshot above) or inside an actual order by going to
Tools → Ordersand selecting a relevant order.
It’s now super easy to make Replyco a bit more of your own.
Available as part of our Enterprise package, this new feature allows our customers to fully customise the look and feel of the Replyco platform.
Add your company logo or change the colour scheme using the RGB colour picker. It’s super easy.
Protect your business, your data, and your customers by enabling 2FA.
In the modern world, the protection of personal data and business information is becoming increasingly important, and 2FA is an integral part of providing that protection barrier.
To set up 2FA, login and go to the
Account Settingssection of your Replyco account.
Take action on search results in fewer clicks, plus get more in-depth results with expanded search.
Now, in order to interact with the search results, just right-click on the search result or tick several of them, and then select the desired action. No need to return to the ticket lists. And that's not all.
Our customers also asked us to implement the ability to search the text of messages inside the ticket. And, voila!
We then decided to go even further and implemented
Advanced Search, which allows users to perform complex searches with multiple AND / OR conditions. Our Global Search has never been so flexible!
Connect directly to Microsoft Outlook instead of using SMTP, POP, or IMAP.
As you probably heard, Microsoft has recently announced they will be removing basic authentication in Outlook for both Windows and Mac.
This means that customers who are using our SMTP and POP/IMAP protocols for Outlook accounts won’t be able to receive messages in Replyco. Not to worry.
To address the issue, we developed a direct integration with Outlook that features modern, more secure authentication practices.
If you haven’t yet migrated to our new Outlook integration, now is time to do so. Please contact our Customer Support team who will be able to assist you further.
In addition to archiving tickets (in case you need to see them later), you can also elect to delete them forever — super handy when spam is clogging your inbox.
Previously, the only way to delete a ticket was to archive it. But archiving isn’t the same as deleting, as it gets stored in the Archive folder as well as on the server.
Archiving tickets you might want to refer to in the future is the best approach, but what about dealing with spam? With the new release, just click the “
Delete forever” button when choosing a bulk action, allowing you to get rid of messages that you won’t miss once gone.
Replyco is proud to announce a new integration with Wish.com, a high-growth mobile-first online marketplace that allows shoppers to browse and buy items directly from third-party sellers.
Founded in San Francisco in 2010, Wish is now active in 60+ countries around the world and serves over 44 million monthly active users.
To start receiving Wish.com messages, log in to your account and click on
+Add Integrationsat the top right of the app.
As we all know, sometimes certain pieces of information such as estimated delivery date are not provided by the marketplace, making your tags inefficient.
With the new “Fallbacks” feature, you’re now able to create pre-populated text which will act as placeholders for tags when requested data is returned as “blank” from marketplaces.
Think of it as your backup option for when marketplaces are not sharing a crucial piece of information needed to offer a great customer experience.
Our new release features a completely revamped Access Rights section, giving you wider options when it comes to granting users specific access rights to certain tabs and features of the Replyco software.
As can be seen from the screenshot above, all user rights are now conveniently grouped into the following categories:
- Smart Filters
- Instant Messaging