Aircall is the cloud-based call center and phone system of choice for modern eCommerce businesses. It was built to make phone support easy to manage – accessible, transparent, and collaborative.

With the new Aircall integration, you’re now able to connect your current and historical calls with tickets in Replyco and have a consistent record of all your integrations with customers in a single place.

To integrate your Aircall account, simply log in to your Replyco account and click on at the top right of the app.

Veeqo is a free web-based application that manages orders and inventory. The company offers guidance to users to purchase products from marketplaces such as Amazon and eBay shops, phone, and retail stores. In March 2022, Veeqo was acquired by Amazon.

Veeqo customers can now enjoy a direct integration with Replyco and have their order data synced with their customer messages.

To integrate your Veeqo account, simply log in to your Replyco account and click on at the top right of the app.

Katana is a manufacturing ERP that gives a live look at all the moving parts of your business — sales, inventory, and beyond. Combining a visual interface and smart real-time master planner, Katana makes managing inventory and manufacturing intuitive while connecting to all the services you know and love.

Katana recently closed a $35 million Series B round to scale the business, operations, and team for their next growth phase.

With this new integration, you will now be able to match your Katana orders with messages in Replyco — all on one screen. This means no more switching between tabs and more time to dedicate to your customers.

To integrate your Katana account, simply log in to your Replyco account and click on at the top right of the app.

We know how much you love our Notes feature, and it was only a matter of time for it to become available in Cases.

Well, that time has come. From now on, you’re able to leave internal notes for your colleagues inside every eBay case, which will be incredibly helpful when managing returns.

You have asked to see how much time you have left to respond to a case (just like you do with tickets).

The new “Resolve by” column displays a countdown, automatically set by eBay, so you can focus on critical cases and better manage your workload.

Cases are now visible in Global Search, making it super easy for you to find an eBay case that needs your attention.

We are delighted to announce our long-awaited integration with ChannelAdvisor, a publicly traded eCommerce company that allows you to manage your product data, channels, sales, inventory, and orders — all while tracking your performance and growing your business.

With our new integration, ChannelAdvisor customers are now able to create a seamless, coordinated customer service experience without having to switch between ChannelAdvisor and Replyco screens.

To integrate your ChannelAdvisor account, simply log in to your account and click on at the top right of the app.

Buttons can be found under the Order Details screen (as shown on the screenshot above) or inside an actual order by going to and selecting a relevant order.

Available as part of our Enterprise package, this new feature allows our customers to fully customise the look and feel of the Replyco platform.

Add your company logo or change the colour scheme using the RGB colour picker. It’s super easy.

In the modern world, the protection of personal data and business information is becoming increasingly important, and 2FA is an integral part of providing that protection barrier.

To set up 2FA, login and go to the section of your Replyco account.