Roadmap
Changelog
Aircall Integration
new
Aircall Integration
Aircall is the cloud-based call center and phone system of choice for modern eCommerce businesses. It was built to make phone support easy to manage – accessible, transparent, and collaborative.
With the new Aircall integration, you’re now able to connect your current and historical calls with tickets in Replyco and have a consistent record of all your integrations with customers in a single place.
To integrate your Aircall account, simply log in to your Replyco account and click on
+Add Integrations
at the top right of the app.
Veeqo Integration
new
Veeqo Integration
Veeqo is a free web-based application that manages orders and inventory. The company offers guidance to users to purchase products from marketplaces such as Amazon and eBay shops, phone, and retail stores. In March 2022, Veeqo was acquired by Amazon.
Veeqo customers can now enjoy a direct integration with Replyco and have their order data synced with their customer messages.
To integrate your Veeqo account, simply log in to your Replyco account and click on
+Add Integrations
at the top right of the app.
Katana Integration
new
Katana Integration
Katana is a manufacturing ERP that gives a live look at all the moving parts of your business — sales, inventory, and beyond. Combining a visual interface and smart real-time master planner, Katana makes managing inventory and manufacturing intuitive while connecting to all the services you know and love.
Katana recently closed a $35 million Series B round to scale the business, operations, and team for their next growth phase.
With this new integration, you will now be able to match your Katana orders with messages in Replyco — all on one screen. This means no more switching between tabs and more time to dedicate to your customers.
To integrate your Katana account, simply log in to your Replyco account and click on
+Add Integrations
at the top right of the app.
Notes in Cases
new
improved
We know how much you love our Notes feature, and it was only a matter of time for it to become available in Cases.
Notes in Cases
Well, that time has come. From now on, you’re able to leave internal notes for your colleagues inside every eBay case, which will be incredibly helpful when managing returns.
New “Resolve by” column in Cases
new
improved
You have asked to see how much time you have left to respond to a case (just like you do with tickets).
Resolve by
The new “Resolve by” column displays a countdown, automatically set by eBay, so you can focus on critical cases and better manage your workload.
Cases are now searchable in Global Search
new
improved
Cases are now visible in Global Search, making it super easy for you to find an eBay case that needs your attention.
Global Search
ChannelAdvisor Integration
new
ChannelAdvisor Integration
Get a 360-degree customer engagement view by automagically matching your incoming customer messages with ChannelAdvisor order data.
We are delighted to announce our long-awaited integration with ChannelAdvisor, a publicly traded eCommerce company that allows you to manage your product data, channels, sales, inventory, and orders — all while tracking your performance and growing your business.
With our new integration, ChannelAdvisor customers are now able to create a seamless, coordinated customer service experience without having to switch between ChannelAdvisor and Replyco screens.
To integrate your ChannelAdvisor account, simply log in to your account and click on
+Add Integrations
at the top right of the app.
Cancel, Refund, and Return Buttons for eBay Orders
new
Return buttons for eBay orders 1
Gone are the days when you had to go to eBay to cancel, return, or refund an order. From now on, you will be able to do all of that directly from Replyco.
Buttons can be found under the Order Details screen (as shown on the screenshot above) or inside an actual order by going to
Tools → Orders
and selecting a relevant order.
Return buttons for eBay orders 2
White Labeling
new
White labeling
It’s now super easy to make Replyco a bit more of your own.
Available as part of our Enterprise package, this new feature allows our customers to fully customise the look and feel of the Replyco platform.
Add your company logo or change the colour scheme using the RGB colour picker. It’s super easy.
Two-factor Authentication (2FA)
new
Two-Factor Authentication
Protect your business, your data, and your customers by enabling 2FA.
In the modern world, the protection of personal data and business information is becoming increasingly important, and 2FA is an integral part of providing that protection barrier.
To set up 2FA, login and go to the
Account Settings
section of your Replyco account.
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