Follow up on the latest improvements and updates.


With this integration, Replyco empowers you to seamlessly connect to your Kaufland store, streamlining your customer support process like never before.
Here’s what our Kaufland integration offers:
Streamlined Order Management
Managing Kaufland orders is a breeze with Replyco’s integration. Retrieve comprehensive order details directly within our platform. When a Kaufland-related ticket arises, access all important information related to that specific order instantly. From order status and shipping details to item specifics and customer notes, everything for exceptional support is at your fingertips.
Enhanced Customer Support
Get a complete overview of Kaufland orders for personalised and efficient support. Armed with comprehensive information, address enquiries promptly, ensure accurate order updates, and elevate customer satisfaction. Build lasting relationships with your Kaufland buyers through top-notch support.
Time and Effort Savings
Bid farewell to manual data entry and multitasking across systems. Say hello to streamlined workflows and increased productivity. Automate order information retrieval, saving time and effort for exceptional support and business growth.
Experience the power of our Kaufland integration, enhancing customer support and simplifying order management.
Meet Chat Transcripts — a direct result of your feedback for better support.
With Chat Transcripts, handling conversations is super easy. Whether it’s Messengers, Social Media, or our LiveChat widget, this feature takes your customer interactions to the next level.
What’s in it for you:
Effortless Chat History
Never lose chats or details again. Chat Transcripts create a complete record across all channels. Every message is automatically logged from the beginning.
Improved Customer Interaction
Offer top-notch customer satisfaction with chat transcripts. Share conversation records with buyers effortlessly. Provide clear reference points and showcase exceptional service.
Smoother Ticket Management
We know streamlined processes matter. Chat Transcripts seamlessly integrate with our ticket system. Convert chats into support tickets and resolve issues more efficiently.
Welcome a visual boost to your chat management! Say goodbye to confusion in identifying responded chats as we introduce highlighted responded chats to our Instant Messages module.
Instant Recognition
No more scrolling to figure out replied chats. Our enhancement clearly marks responded chats with one-sided framing and a tick icon. Identifying and prioritising is effortless.
Streamlined Flow
No guesswork in customer support. Focus on timely responses. Empower customers with attention. Navigate Instant Messages with ease.
Consistent Experience
We get consistency matters. Familiar design elements, like those from popular messengers, ensure a seamless experience for both you and buyers.
Get ready to experience a new level of chat management with highlighted responded chats.
Revolutionise your customer communication! Embrace a smoother exchange of info as we introduce clickable links to our Instant Messages module.
This means:
Streamlined Access
No more copying and pasting URLs. Click and access external info right in chats. Product pages, articles, references—easy clicks for efficient info sharing.
Seamless Collaboration
Collaborate seamlessly. Share resources, direct buyers to pages effortlessly. Empower with accurate info for a smooth customer experience.
Improved Efficiency
Boost communication efficiency. No more typing or searching for URLs. Swiftly address queries, provide resources—all in-chat.
Experience hassle-free info exchange.
Discover an enhanced visual experience with our Global Search feature. It’s more accessible and user-friendly, ready to streamline your search.
Comprehensive Search
Global Search covers the entire app in one go. Find order numbers, buyer names, products, and cases—all at once. No more navigating pages, just efficient searches saving time and effort.
Improved Visibility
We’ve listened and improved. The Global Search bar now stands out with new colors. Quick and easy spotting for a better user experience.
Balanced Performance
Powerful yet balanced. While searching the whole app may take a bit more time, we’ve optimized for speed and efficiency. Access a wealth of info while keeping things smooth.
Embrace the improved Global Search for effortless data management. Unlock efficiency like never before.
Four fresh widgets join our robust dashboard system. These widgets deliver crucial metrics on-the-go, enhancing your support operation visibility.
Check out the new widgets:Remember, you can customise SLA periods for accurate insights tailored to your business. Set your own rules to reflect your requirements. For more on configuring SLAs, check our documentation.
These new widgets empower you with insights for better decisions and efficient support. Reach out to our support team for help or questions.
We've introduced a new feature to address Pre-Sales enquiries in our rules system. With our latest update, you can now identify tickets without attached orders, simplifying Pre-Sales management.
Here’s how it works:
Order Status Rule Object: Detect tickets without orders using the “Not Set (N/A)” condition under the “Order Status” rule.
Payment Status Rule Object: Similar function under the “Payment Status” rule. Identify tickets without payments.
Use these conditions to efficiently handle Pre-Sales inquiries. Our rules system becomes more versatile, automating processes, assigning labels, users, resolving tickets, and integrating with your Order Management System (OMS).
Harness the power of the “Not Set (N/A)” condition and streamline Pre-Sales in Replyco’s rules system.
We’re proud to announce a new beta integration with Billbee, a powerful platform that goes beyond traditional order management systems (OMS) to help eСommerce businesses manage their orders, inventory, shipping, and more in one easy-to-use platform.
With Billbee, you’ll be able to streamline your order fulfillment process by automatically syncing orders from multiple marketplaces and sales channels, managing inventory levels, creating shipping labels and packing slips, and even tracking your packages all from one central location. Plus, Billbee offers a range of advanced features, such as customizable order workflows, automatic inventory updates, and built-in reporting and analytics tools, to help you take your eCommerce business to the next level.
We’re thrilled to add Billbee to our list of integrations and make it even easier for our customers to manage their eCommerce businesses. If you’re already a Billbee user, simply connect your account to our platform to start taking advantage of this powerful new integration. And if you’re not yet using Billbee, we encourage you to
check it out
and see how it can help you save time, increase efficiency, and grow your business.
As always, if you have any questions or feedback about this or any other feature of our platform, please don’t hesitate to reach out to our Support team.
Say hello to the Gmail-like layout! The new layout allows you to view the ticket list and ticket content on the same page, without having to switch between pages. This layout makes it even easier to stay organized and efficient when managing your tickets.
Previously, in order to access the content of a ticket, you had to open a Ticket List and then click on the ticket you needed. With the new layout, you can see all the important details of the ticket right on the same page as the ticket list, saving you time and streamlining your workflow.
Please note that this feature is still in beta and is not yet available to all users. If you would like to try out the new Tickets Layout, please contact our Support team and they will be happy to assist you.
Click, track, conquer! Our new custom shipping links feature allows our customers to easily convert any tracking number into a clickable link that leads directly to the corresponding shipping service. This means you can now access your shipping information with a single click, eliminating the need to manually enter the tracking number or navigate to the carrier’s website.
With this feature, you can streamline your workflow and track all your shipments in one place. Whether you use UPS, FedEx, DHL, or any other shipping service, our platform simplifies access to your tracking information. Simply click on the tracking number, and you’ll be redirected to the carrier’s website, where you can monitor your package’s progress in real-time.
The Custom shipping links feature is just one of the many ways we’re enhancing the efficiency and effectiveness of your eCommerce business.
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