Roadmap
Changelog
[BETA] Snooze
new
Some days we just need a little more time or a gentle reminder for another day. That's why we've added Message Snooze.
replyco-snooze
Much like the snooze button on your alarm clock (or phone), Snooze enables you to delay taking action without fully dismissing a notification.
Snooze can be used in a couple different ways:
  • It allows you to temporarily delay a response and remove it from your inbox until you're ready to get back to it.
  • It can also be a great tool for setting message reminders.
For example, if you want to follow up on the status of an inquiry, you can set it to snooze for three days. At the end of the third day, the email will appear in your inbox as needing a response and you'll know you need to address it.
[BETA] Customers tab (Tools → Customers)
new
Users can now view customer data from a dedicated tab, making it easier to search and locate past interactions, messages and orders.
customers-tab
[BETA] Returns/Refunds and eBay Cases
new
Our new eBay Cases section allows users to easily manage and process eBay returns / refunds from their Replyco account.
replyco-ebay-cases-returns-refunds
[BETA] Stored shipping labels
new
Ability to store, upload and access saved shipping labels — no more having to create a new one each time.
replyco-ebay-cases-returns-refunds-shipping-label
Ticket changelog with user details
new
The ticket changelog with user details allows you to see any activity on a ticket (for instance, who has viewed or taken action on it).
Clickable tracking numbers
new
In order to view shipping or delivery status, users can now click on the tracking number and be taken directly to the courier’s website — no more having to copy / paste tracking info!
tracking-number
[BETA] Orders tab (Tools → Orders)
new
The Orders tab consolidates all orders under one roof along with related tickets. Users can filter by order number, account, purchase date, creation date, etc.
orders-tab-expanded
Added Account Integration Name to the Order Details view
new
The Account Integration Name can now be viewed in Order Details.
Linnworks Channel SKU attribute
new
Any item’s unique Linnworks SKU will now show up in the Order Details screen.
Ticket changelog with user details
new
The ticket changelog with user details allows you to see any activity on a ticket (for instance, who has viewed or taken action on it).
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