New Ticket Restriction System

We have revamped the current access rights system to enhance its versatility, security, and ability to accommodate diverse scenarios involving sensitive information, particularly for large multi-brand teams.

The revised system comprises :

: Users with restricted access to a specific channel will be prevented from viewing tickets associated with that channel, similar to the approach employed in Instant Messages.

: Users with restricted access to a particular label will be excluded from viewing tickets related to that label. However, if a ticket contains multiple labels and at least one of those labels is accessible to the user, the ticket will be visible to the user. Conversely, if a ticket has multiple labels but the user has no access to any of them, the ticket will remain inaccessible.

It is that the “No Label” option is enabled by default in the labels list. Users with restricted access to this option will be prevented from viewing tickets that do not have any labels.