The Knowledge Base feature
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Herman Nefedov
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Herman Nefedov
Merged in a post:
Knowledge information storage look up
Scott Kay
If an external customer service staff member not located in your office needs information about a product to answer a question and they are on the other side of the world, you can have information stored on Replyco for them to access rather than accessing google drive or something like this. also helps new starters if there is a knowledge database