It would be extremely helpful to have a dedicated Knowledge Base section specifically for AI-generated responses. This would allow us to input key business information—such as product policies, common customer queries, tone of voice, and shipping details—that the AI can consistently draw from when drafting replies.

At the moment, responses often seem to be based on general assumptions or inconsistent information, rather than tailored knowledge of our business. A structured, editable knowledge base would significantly improve the accuracy and relevance of AI-generated drafts and help ensure they reflect our brand and operations correctly.