Dashboards - switch between calendar/working hours
complete
J
James
Currently, certain metrics in the Dashboard > Overview - such as "Average Response Time" and "Average First Response Time" - are calculated based on calendar hours. We would like to enhance the flexibility of these metrics by adding an option for users to choose between "calendar hours" or "working hours" as the basis for these calculations.
This feature would allow users to view metrics that more accurately reflect their working hours, providing clearer insights and helping teams better understand their response efficiency within active business periods.
Andrii Kornytskyi
complete
This feature has been deployed in the latest release.
Manual switch between Calendar/Working Hours and User setting, to save preferred configuration.
Andrii Kornytskyi
in progress
Andrii Kornytskyi
planned
F
Fernand Gonzales
1,000% need please!