Feature Requests

For each Chat conversation, we should display a time passed since a conversation was initiated or since our last response to a visitor. This will allow users to identify visitors who are waiting too long and process their messages first.

Add an option called "New Chat Message (Personal)" to the Account Settings => Notifications tab. This option should notify a user only about brand new conversations without an assignee OR about messages in conversations where this user is an assignee. Rename the current "New Chat Message" option to "New Chat Message (All)". Move the option "Has sound (chats)" from the Settings section to the Notifications section, under the New Chat message section and Rename "Has sound (chats)" to "Chat Sounds":

Currently, we are able to choose assignees for Instant Messages Conversation. We should have the My Chats folder that would have only conversations that were assigned to me.