Continuous scroll in ticket thread
complete
D
Dominic Rannie
Allowing the entire message thread to be read without the need to click a button to load older messages. We are finding people are missing important historical messages when they fail to spot this link. It seems entirely unnecessary and can lead to problems when cases are not fully read.
Artem Verovenko
complete
We're pleased to let you know that this improvement has now been released into production. 🚀 Let us know your thoughts!
Nilesh Vagadia
I think something to add to this is a more compact UI to see more tickets on the screen, resulting in less scrolling too.
See feature request below.
J
John Carroll
Would be great to see this option, having to open each section of a thread to understand a case is tedious and not doing so can result in not handling the case correctly.