Artem Verovenko
complete
Artem Verovenko
Facebook Messenger integration has now been released into production!
Artem Verovenko
Just a quick update that we're on target to release it by the end of October. Stay tuned!
Artem Verovenko
The Facebook Messenger integration is now in development and is set to be released by the end October.
A
Alex Mazurov
in progress
Craig McCormack
Any update on the release of this?
Artem Verovenko
Craig McCormack: We're rolling out LIVE Chat functionality which will do 2 things: 1) provide clear differentiation between instant messages vs tickets and 2) provide a platform for other instant messaging channels (such as Facebook Messenger) to be added. Here is a prototype of what an instant messaging screen could likely look like in Replyco. The BETA version of the instant messaging screen is scheduled for the end of this month. Once rolled out, it will take approximately 3 weeks to add Facebook Messenger integration. Thank you for your patience and understanding. Not long to wait now.
Craig McCormack
Artem Verovenko: This looks fantastic. Are you releasing the BETA version to users? If so count me in for testing.
Craig McCormack
Do you know if this is likely to work with Instagram messaging now that the two work together in the facebook system? There is a distinct difference in the quality of enquiries from facebook customers compared to instagram customers.
Artem Verovenko
Craig McCormack: thank you for your comment! Last time we checked, there was no open API for Instagram's direct messages, only for comments. We will review again and revert back to you on this.
Artem Verovenko
planned