Starred messages
H
Herman Nefedov
Additional suggestion:
To be able to "star" certain customers, so tickets related to them would be starred automatically, unless you unstar a customer.
H
Herman Nefedov
Merged in a post:
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Craig McCormack
It would be great if there was an option that could be selected that would ping you an email if somebody replies to a ticket that you want to treat as a priority.