Remove the need to click to expand every message in a thread
complete
D
Dominic Rannie
The time needed to read though an entire thread is significantly increased by the current requirement to expand each message by clicking on it. Especially when reading messages in text only format, this seems to be unnecessary and time consuming. Maybe this could be a per user option if some users prefer the all collapsed view that is currently standard (possibly useful if only one agent is dealing with any given case and they are already familiar with the case history).
Artem Verovenko
complete
This functionality has now been released into production!
Artem Verovenko
in progress
Artem Verovenko
Apologies for jumping ahead of time here. The development for this request is in its final stages and is expected to be rolled out in the next few weeks. Stay tuned!
H
Herman Nefedov
open
Nasir Mehmood
Yes it is time consuming, there should be an option for each user to enable full view within tickets.
J
John Carroll
Yes, a button or per user option to expand the entire thread in one go would be a big time saver here.