Messages Replied widget
complete
H
Herman Nefedov
Currently, we display just the number of messages sent by each user.
It would be useful to have the Messages Replied that would show the number of processed messages from a buyer (e.g. 1 received message from a buyer and then 2 user's sent messages in a row = 1 replied message
OR
2 received messages from a buyer in a row and then 1 message from a user =1 replied message).
H
Herman Nefedov
complete
Dear Customers, this has been implemented.
The widget is called "Responded Messages" and is located under Dashboard => Users => Responded Messages.
H
Herman Nefedov
Merged in a post:
Number of messages replied at the header
H
Herman Nefedov
An option to display daily number of messages replied. Thes numbers should be individual for each user and placed at the top so it is always visible (+ an ability to define daily targets for each user?)
H
Herman Nefedov
Merged in a post:
Report Showing Data By Channel & By Users
Afzal Sharif
Every Management Need One inforamtion from any software i.e.
1) How Many Messages received on each channel each day?
2) How Many are reply back and by whom
This information is very crutial to review efficiency of staff as well as showing effectiveness