Internal Message | Voters

Internal Message

complete

Abby Perkins

In addition to the button to create a new message to a customer, it would be really helpful to have the option to create an internal message for issues that the team needs to handle.

March 2, 2021

Herman Nefedov

marked this post as

complete

Hello there Everyone.

Currently, we are able to @tag your Replyco colleague when creating a note. Your colleague will receive a notification and can easily jump into a ticket/case/chat conversation. Please check a screenshot below.

Herman Nefedov

Merged in a post:

Instant messaging for users

Steven James Michael Batt

An internal message system like skype style implemented into replyco for users to chat and transfer filers.

January 31, 2023

Stuart Cameron

Agreed, this seems like a really simple requirement that has been overlooked by the Devs.