We have been experiencing issues contacting buyers on eBay due to the time delay in Replyco importing the sales information in. We think the import should be a max of 30 mins as if an order comes in and an item is OOS (which for a company our size happens frequently), we need to contact asap - we cannot wait 2-3hrs. plus we feel a button should exist to either create a manual import in bulk or alternatively to import a single order by its order no. / reference.