Have the option of facebook messages coming though as tickets | Voters

Have the option of facebook messages coming though as tickets

russell palmer

Have the option of facebook messages coming though as tickets so we can still use reply templates and make the flow easier

Tom

Yes, currently it’s a pain having to jump back and forth tickets and chats.

Daniel M.

Also agreed. Instant messages should be unified with tickets in the first place, their current interface is very bare.

Nathan

agreed