Auto reply follow up. | Voters

Auto reply follow up.

closed

Sam Culshaw

Create an auto responder if a ticket has not been responded to within a specific time frame. So for example, if a ticket has not been responded to in 24 hours the autoresponder sends a template that says “we are still working on it etc….”.

November 28, 2023

Ryszard Glegola

Thank you, Herman & Team! Well done! I'll do my best to try and test the new feature asap.

Herman Nefedov

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Herman Nefedov

Hello there Sam Culshaw and Ryszard Glegola
Thank you for your requests.
Replyco is already capable of running the scenario you described.
To do this, please set up an auto-response rule that is delayed for example to 23 hours 55 minutes and is triggered to every incoming message. Kindly refer to the screenshot below.
After the Auto-response is scheduled, you can always see that inside of a ticket and cancel it anytime right before (or after) your manual response. Please check the second screenshot as a reference.
I hope that helps.

Ryszard Glegola

(... and please make that time frame customizable in the user settings, and the feature should be switched off by default)