Attachment Previews
H
Herman Nefedov
In Tickets:
Currently, it is not possible to view other attachments, unlike images in a full screen.
Suggestion is to implement a comprehensive preview system that would allow us to click on a file and open it in a full screen, just like we have it for images in tickets.
In Instant Messages:
Currently, it is not possible to preview any attachments, except some image and video types in certain integrations.
Suggestion is to implement a comprehensive preview system here as well.
In Cases:
Currently, it is not possible to preview attachments at all.
Suggestion is to implement a comprehensive preview system here as well.
H
Herman Nefedov
Merged in a post:
Open all file types without the need to download them.
T
Tom
Currently only images are able to be viewed without downloading. When customers sent PDFs or other file types like audio we have to download them and then open them. It would be much better if they opened in a preview video.
H
Herman Nefedov
Merged in a post:
To add preview function for attachments in the Replyco LiveChat
Anush Oganesyan
When we click on the attached file in the Replyco LiveChat window, it downloads at once. It will be better to have a preview before it will be downloaded.