We've noticed our agents often mark a ticket Resolved without reading it (they typically do so when they know it does not require their attention). Unfortunately, that results in a quickly growing number of unread tickets which, in spite of having the status 'Resolved', still show as unread e.g. in a smart filter that is supposed to show all unread messages for a specific integration, OR in the count of unread tickets in the left-hand menu (if it has been set up to show the number of unread tickets). I understand some users don't care and will ignore that, yet in our case we do want to make sure each customer message has been taken care of, and the presence of hundreds 'Unread yet Resolved' tickets brings some confusion - particularly due to the fact that the number of Unread tickets will include both Resolved and Unresolved tickets... So, looking at the number of Unread messages, we are never sure how many of those still need to be read and taken care of. Could you please allow the user to decide in their Account Settings if marking a ticket as Resolved manually should automatically make it Read at the same time?