Our new Notes System allows you to create notes, not only for tickets, but also for orders and customers, making internal communication even easier.
On top of that, you’re now able to create and access notes not just from a dedicated notes section on the right-hand side of the screen, but also from within a ticket thread, reducing the chance of you missing an important note to almost zero.
Keeping notes on the right-hand side next to customer details or displaying notes inside the body of the message is entirely up to you and can be configured under
Account Settings
.