One of our most popular requests, our new templates and auto-response functionality for top instant messaging and social media platforms is finally here!
Set up is similar to creating templates (standard replies) and automatic responses for your email or marketplace accounts, with the ability to create rules that trigger the response or making the templates available to agents when they respond to messages directly.
The only difference is assigning those templates to the right channel. Then just sit back and let Replyco do its magic!