Taking Live Chat Support to the Next Level

We’ve also added a ton of new customization and improvements to our Live Chat widget. Find them all below:

Users can now turn the Live Chat widget visibility on / off during and outside of working hours for both desktop and mobile devices.
Users and customers can now see the online statuses of one another in the Live Chat widget.
A typing indicator has been added for both users and customers.
The website page / URL from which a Live Chat customer message originated will now display in the widget.
Users can now display the GDP privacy policy in their Live Chat widget for customers to view and accept.
Open/closed statuses for Live Chat are now available. This means users can organize Live Chat conversations in accordance with whether they are open or closed into the appropriate tabs.
Live Chat widget now displays better on mobile devices.
Both the Live Chat and Instant Messaging interfaces have been improved.
Files attached in Instant Messages now send more efficiently and effectively.