Taking Live Chat Support to the Next Level
We’ve also added a ton of new customization and improvements to our Live Chat widget. Find them all below:
  • Users can now turn the Live Chat widget visibility on / off during and outside of working hours for both desktop and mobile devices.
  • Users and customers can now see the online statuses of one another in the Live Chat widget.
  • A typing indicator has been added for both users and customers.
  • The website page / URL from which a Live Chat customer message originated will now display in the widget.
  • Users can now display the GDP privacy policy in their Live Chat widget for customers to view and accept.
  • Open/closed statuses for Live Chat are now available. This means users can organize Live Chat conversations in accordance with whether they are open or closed into the appropriate tabs.
  • Live Chat widget now displays better on mobile devices.
  • Both the Live Chat and Instant Messaging interfaces have been improved.
  • Files attached in Instant Messages now send more efficiently and effectively.