We’ve also added a ton of new customization and improvements to our Live Chat widget. Find them all below:
- Users can now turn the Live Chat widget visibility on / off during and outside of working hours for both desktop and mobile devices.
- Users and customers can now see the online statuses of one another in the Live Chat widget.
- A typing indicator has been added for both users and customers.
- The website page / URL from which a Live Chat customer message originated will now display in the widget.
- Open/closed statuses for Live Chat are now available. This means users can organize Live Chat conversations in accordance with whether they are open or closed into the appropriate tabs.
- Live Chat widget now displays better on mobile devices.
- Both the Live Chat and Instant Messaging interfaces have been improved.
- Files attached in Instant Messages now send more efficiently and effectively.