Take action on search results in fewer clicks, plus get more in-depth results with expanded search.
Now, in order to interact with the search results, just right-click on the search result or tick several of them, and then select the desired action. No need to return to the ticket lists. And that's not all.
Our customers also asked us to implement the ability to search the text of messages inside the ticket. And, voila!
We then decided to go even further and implemented
Advanced Search
, which allows users to perform complex searches with multiple AND / OR conditions. Our Global Search has never been so flexible!