We've introduced a new feature to address Pre-Sales enquiries in our rules system. With our latest update, you can now identify tickets without attached orders, simplifying Pre-Sales management.
Here’s how it works:
Order Status Rule Object: Detect tickets without orders using the “Not Set (N/A)” condition under the “Order Status” rule.
Payment Status Rule Object: Similar function under the “Payment Status” rule. Identify tickets without payments.
Use these conditions to efficiently handle Pre-Sales inquiries. Our rules system becomes more versatile, automating processes, assigning labels, users, resolving tickets, and integrating with your Order Management System (OMS).
Harness the power of the “Not Set (N/A)” condition and streamline Pre-Sales in Replyco’s rules system.