Four fresh widgets join our robust dashboard system. These widgets deliver crucial metrics on-the-go, enhancing your support operation visibility.
Check out the new widgets:
- Resolved Within SLA: Track tickets resolved within the set SLA period. Monitor successful timely resolutions effortlessly.
- Resolved Overdue SLA: Identify tickets resolved beyond the SLA period. Uncover bottlenecks for improvement.
- Responded Within SLA: Keep tabs on replies sent within the SLA period. Ensure prompt customer engagement.
- Responded Overdue SLA: Spotlight replies sent post-SLA period. Pinpoint areas for response optimisation.
Remember, you can customise SLA periods for accurate insights tailored to your business. Set your own rules to reflect your requirements. For more on configuring SLAs, check our documentation.
These new widgets empower you with insights for better decisions and efficient support. Reach out to our support team for help or questions.