This new feature enables users to perform the most popular ticket actions using key combinations, saving time during daily tasks.
The combinations are the following:
- When typing a ticket response:
Send Message =>
Ctrl + Enter
Translate and Send =>
Ctrl +Shift + Enter
- When outside of any input elements:
Previous Page / Next Unread Ticket =>
Ctrl + LeftArrow / RightArrow
Archive Ticket =>
Ctrl + Alt + A
Resolve Ticket =>
Ctrl + Alt + R
This user-specific option can be enabled from the
Account Settings > Settings
tab.