Interface improvements
Automation Merge:
Automation features including templates, auto-responses and rules have all been merged into one Automation page.
Company Settings in Admin Tab:
Company settings have been transferred to the Admin tab, and only users with the appropriate permissions can view them.
Improved User Permission Control:
Users who only have access to the “My Tickets” tab can no longer view tickets assigned to other users.
"Block Customer” Button Moved:
The “Block Customer” button has been moved from the bottom of Customer Details to the Username dropdown.