Enhanced Order Tracking in In-Ticket Logs

Introducing Enhanced In-Ticket Logs for Order Actions – a noticeable upgrade to our existing system. Now, alongside user interactions, you can precisely track order-related activities.
New Actions to be logged:
Automatic Order Attachments: Check when orders were auto-attached to tickets.
Manual Attachments: Identify manual order attachments, including the user responsible.
Streamline investigative processes with detailed order action timestamps and make informed decisions by understanding the exact sequence of order interactions.
With this enhancement, Replyco ensures your team has the tools to uncover insights and maintain seamless customer support.