Dive into seamless support management with AI Ticket Categorization. This innovative feature redefines ticket organization by offering a list of pre-created AI categories. Say goodbye to manual sorting and hello to streamlined efficiency.
AI Ticket Categorization dynamically organizes incoming tickets by analyzing message content patterns. Upon each new message arrival, the system scans tickets to identify recurring topics. Users can use our pre-created AI categories or create their own. These categories, marked with a gradient color scheme, resemble labels on the ticket list. Accessible under the Smart Filters section, they function similarly, directing users to a dedicated ticket list by clicking on a category.
Effortlessly organize tickets based on recurring themes, enabling effective task prioritization and exceptional customer support.