In addition to archiving tickets (in case you need to see them later), you can also elect to delete them forever — super handy when spam is clogging your inbox.
Previously, the only way to delete a ticket was to archive it. But archiving isn’t the same as deleting, as it gets stored in the Archive folder as well as on the server.
Archiving tickets you might want to refer to in the future is the best approach, but what about dealing with spam? With the new release, just click the “
Delete forever
” button when choosing a bulk action, allowing you to get rid of messages that you won’t miss once gone.