Product Performance Report based on ticket issues | Voters

Product Performance Report based on ticket issues

Admin Team

Would be helpful if it was possible to create a report based on product performance in terms of product issues, with attachments (photos of faults) and notes included.

January 10, 2024

Herman Nefedov

Merged in a post:

New Dashboard report - % of tickets/sales.

Herman Nefedov

The report that shows what products produce the most tickets based on a percentage of sales instead of just raw number of tickets submitted.

In other words, the ability to see what items have the most “issues” by having a % of tickets/sales for each product and be able to sort by that % to see which products are causing the most tickets to be generated.

March 26, 2024

Herman Nefedov

Merged in a post:

Products creating the most tickets report

Jack Demetri

In Sales Reporting, to have the top prodcutch which are creating tickets. With specific columns ( Products/ Sales/ Total Value/ Tickets Created/ Contact Rate

March 26, 2024

Herman Nefedov

Hello there Admin Team,
Thanks for your feature request. But could you kindly describe how does this process looks like from your side in detail?
In order to achieve the scenario you described, many of our customers use the Custom Fields functionality. To learn more about this, please visit:
https://docs.replyco.com/main-sections/organizing-and-automatization/tickets/organizing-tools#custom-fields

Nettl of Weymouth

a nice KPI