SLA for a weekend
complete
Artem Verovenko
complete
A new rule condition called "Day of week" has been added which allows you to set a separate SLA to be applied only between certain times. Let us know how you get on with it!
Alex Smith
We need this too! A custom SLA rules based on each integration would be nice.
Nettl of Weymouth
We also are looking to specify SLA based on each channel.