Ability to remove a customer from a workflow so that they don't receive any further automated emails
Artem Verovenko
Use case:
As an example, let's say we have 3 follow up emails when a customer buys our product.
- after purchase
- asking if the customer has received the product
- asking for a review.
After the second email some customers are complaining about the product and in this case, it would be great if we could remove them so they don't receive the 3rd email where we ask for a review.
Arguably the best way to achieve this would be to add a field where we could enter their order ID into a blacklist either for this 3rd email sequence or forever.
Artem Verovenko
Craig McCormack Thank you for your comment. With the arrival of the proactive communication feature, you're now able to contact your buyers at any point. At this moment in time it's a manual process, but we are looking at ways to automate that with so called workflows / sequences.
Craig McCormack
Not sure I understand this. Is replyco sending emails to customers after purchase?